FAQ – Scarlet Road formerly TC Ellis Boutique
Scarlet Road Boutique FAQs | Women's Clothing Boutique in Lubbock, TX
Your Questions Answered. Your Style Starts Here.
Welcome to Scarlet Road, formerly T.C. Elli's, your locally rooted women's fashion boutique in Lubbock, Texas.
Since 2000, our boutique has been helping women discover fashionable clothing, beautiful dresses, trendy denim, stylish shoes, and accessories that make every outfit feel special.
Located directly across from Texas Tech University, Scarlet Road proudly continues the T.C. Elli's legacy with a fresh new identity and the same commitment to personal service and thoughtfully selected fashion.
Whether you're shopping online, visiting our Lubbock boutique, or looking for the perfect Texas Tech game-day outfit, we're here to make your shopping experience easy and enjoyable.
Below you'll find answers to frequently asked questions about our location, store hours, shipping, returns, sizing, and more.
General Shopping Questions
What is Scarlet Road Boutique?
Scarlet Road is a women's clothing and accessories boutique located in Lubbock, Texas, directly across from Texas Tech University.
Formerly known as T.C. Elli's, our boutique was founded in 2000 by Tahnee Elliott and has been part of the Lubbock fashion community for more than 25 years.
We offer a curated selection of women's dresses, tops, denim, shoes, jewelry, accessories, and fashionable outfits for everyday wear, Texas Tech game days, sorority events, and special occasions.
While our name has changed, our passion for fashion, personalized service, and West Texas community remains the same.
Is Scarlet Road the same boutique as T.C. Elli's?
Yes! Scarlet Road is the new name of T.C. Elli's Boutique in Lubbock, Texas.
Our rebranding represents an exciting new chapter while preserving the history and customer relationships that have made our boutique special since 2000.
Customers who previously shopped at T.C. Elli's can continue discovering our collections under the Scarlet Road name.
Where is Scarlet Road Boutique located?
Visit us at:
Scarlet Road Boutique
2422 Broadway St, Suite B
Lubbock, TX 79401
Our boutique is conveniently located directly across from Texas Tech University, making us a shopping destination for students, local residents, and visitors exploring Lubbock.
What are Scarlet Road's store hours?
Our listed boutique hours are:
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Monday – Saturday: 10:00 AM – 6:00 PM
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Sunday: 12:00 PM – 5:00 PM
Hours may vary during holidays, university events, or special occasions. Please contact us to confirm hours before visiting.
Where can I shop trendy women's clothing near Texas Tech University?
Scarlet Road is a locally rooted women's boutique located directly across from Texas Tech University in Lubbock, Texas.
Our collections feature fashionable dresses, casual tops, denim, shoes, and accessories for students, professionals, and anyone who loves boutique fashion.
Whether you're searching for a Texas Tech game-day outfit, a sorority event dress, or a stylish everyday look, Scarlet Road offers a personalized shopping experience.
How can I contact Scarlet Road Boutique?
Our team is happy to assist with product questions, sizing, orders, and store availability.
Phone: (806) 809-4121
Email: dawnya@scarletroadlbk.com
Additional contact: ellory@scarletroadlbk.com
You can also reach us through our Contact Page.
Shipping & Delivery Questions
Does Scarlet Road offer free shipping?
Scarlet Road's listed shipping policy offers free standard shipping on qualifying orders over $100 within the continental United States.
Shipping eligibility, available methods, and any promotional offers are subject to the current policy and checkout details.
How long does shipping take?
Our listed standard order-processing time is approximately 1–2 business days.
Standard delivery has typically taken an additional 2–3 business days after shipment, although actual delivery times may vary depending on the carrier, destination, holidays, and order volume.
Estimated delivery dates are not guaranteed unless expressly stated during checkout.
Does Scarlet Road offer expedited shipping?
Expedited shipping may be available at checkout.
Our previously published shipping information indicated that eligible expedited orders placed before 2:00 PM Central Time could ship the same business day, with delivery typically taking 1–2 business days.
Please verify the currently available expedited options, cutoff times, and estimated delivery dates during checkout.
Does Scarlet Road offer in-store pickup?
Yes, in-store pickup is listed as an option for eligible orders.
Customers may select local pickup during checkout when available.
Orders have typically been prepared quickly, sometimes within approximately 30 minutes, but please wait for your pickup-ready confirmation before visiting.
Pickup Location:
2422 Broadway St, Suite B
Lubbock, TX 79401
Returns & Exchanges
What is Scarlet Road's return policy?
Under our published return policy, eligible merchandise may be returned for store credit only within 20 days of the original purchase date.
All returns must meet the eligibility requirements outlined in our current return policy.
What items are eligible for return?
To qualify under our listed return policy:
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Merchandise must be unworn and unwashed.
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Original product tags must remain attached.
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The return must be initiated within 20 days of purchase.
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Items must meet all additional eligibility requirements in the return policy.
Please review the complete policy before returning merchandise.
Are sale items returnable?
Under our stated store policy, discounted and sale merchandise is final sale and is generally not eligible for returns or exchanges, except where required by applicable law.
We recommend reviewing sizing, product descriptions, and pricing carefully before purchasing sale merchandise.
Can shoes and accessories be returned?
Our listed policy designates shoes and accessories as final-sale merchandise.
Please review the current return policy and individual product details before purchasing.
How will I receive my store credit?
Once an eligible return has been received, inspected, and approved, store credit is issued according to our current return procedures.
For questions about a specific return, please contact our team.
Sizing & Product Questions
What sizes does Scarlet Road carry?
Scarlet Road offers a variety of women's clothing sizes depending on the brand, collection, and individual product.
Commonly available sizes include:
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Extra Small (XS)
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Small (S)
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Medium (M)
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Large (L)
Some styles may offer additional sizing options.
Because sizing varies by designer and garment, we recommend reviewing the information on each product page.
Does Scarlet Road clothing run true to size?
Many of our clothing styles are designed around standard women's sizing, but fit can vary depending on the brand, fabric, and silhouette.
We recommend reviewing product descriptions and available sizing guidance before placing your order.
If you're unsure which size to choose, contact our team for assistance.
How often does Scarlet Road add new arrivals?
Scarlet Road introduces new styles throughout the year, with selections changing based on seasonal trends and available inventory.
Popular shopping seasons include:
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Spring and summer fashion
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Texas Tech game-day season
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Fall and winter collections
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Holiday shopping and special occasions
Browse our latest styles online.
What types of women's clothing does Scarlet Road sell?
Our boutique offers a curated selection of women's fashion, including:
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Seasonal and special-occasion styles
Our collections are designed to help shoppers create outfits for everyday life, celebrations, and everything in between.
Does Scarlet Road carry Texas Tech game-day outfits?
Scarlet Road offers clothing and accessories that can be styled for Texas Tech game days, including fashionable dresses, denim, tops, shoes, and red-and-black outfit combinations.
Our convenient location across from Texas Tech University makes us an easy shopping stop for students and Red Raiders fans.
Shopping Online at Scarlet Road
What is Scarlet Road's official website?
Our new online home is:
As part of our transition from T.C. Elli's to Scarlet Road, we're updating our branding, website content, and customer communications.
Can I still shop using the T.C. Elli's website?
Our former website address is tcellis.com.
As we complete the rebranding, customers should begin using scarletroadlbk.com as our new online identity.
Existing website links and customer communications may continue to reference T.C. Elli's during the transition.
When will the Scarlet Road rebranding be complete?
Our planned final email cutover is January 1, 2027.
We're working to make the transition as smooth as possible while continuing to serve our customers.
Does Scarlet Road offer online shopping?
Yes! Customers can browse available merchandise and shop our boutique collections online at scarletroadlbk.com.
Product availability, shipping options, and local pickup eligibility are shown during the shopping and checkout process.
Privacy & Security
How does Scarlet Road protect customer information?
Scarlet Road takes customer privacy seriously.
Information about how customer data is collected, used, and handled is available in our published privacy policy.
Still Have Questions? We're Here to Help!
Whether you're searching for the perfect outfit, checking an order, or planning a visit to our Lubbock boutique, our team is happy to assist.
Scarlet Road Boutique
Formerly T.C. Elli's
2422 Broadway St, Suite B
Lubbock, TX 79401
Phone: (806) 809-4121
Email: dawnya@scarletroadlbk.com
Additional contact: ellory@scarletroadlbk.com
Scarlet Road — A New Name. The Same Heart. Endless Style.
Proudly rooted in Lubbock, Texas, since 2000.