Refund policy

Returns & Exchanges

Shop with Confidence at Scarlet Road Boutique

At Scarlet Road Boutique, we want you to absolutely love everything you purchase! We understand that sometimes an item may not fit quite right or may not be exactly what you expected. That's why we strive to make our return process simple, convenient, and hassle-free.

Please review our return and exchange guidelines below before submitting a return.

Our Return Policy

ALL ELIGIBLE RETURNS ARE ISSUED AS STORE CREDIT ONLY.

We gladly accept eligible returns within 20 days of the original purchase date, provided the returned merchandise is received by Scarlet Road Boutique within that period.

We do not offer refunds to the original payment method.

Once your return has been received and inspected, we will issue store credit for the eligible returned merchandise. You may use this credit toward a future purchase at Scarlet Road Boutique.

Exchanges & Size Changes

Found something you love but need a different size? We're happy to help you find the perfect fit!

Because our boutique carries carefully selected styles and inventory can sell out quickly, we do not offer direct exchanges or hold replacement items.

If you need a different size:

  1. Return your original item following our return guidelines.

  2. Once your return is received and approved, we will issue store credit.

  3. Use your store credit to purchase your preferred size or select another item.

Please keep in mind that we cannot guarantee the availability of a particular size, color, or style by the time your return is processed.

Return Eligibility Requirements

To qualify for store credit, returned merchandise must meet all of the following conditions:

  • Items must be unworn, unwashed, and in their original condition.

  • All original merchandise tags must remain attached.

  • Returns must be received by Scarlet Road Boutique within 20 days of the original purchase date.

  • Merchandise must not fall into any of the final-sale categories listed below.

Items that do not meet these requirements are not eligible for return or store credit.

Final Sale Items

The following items are considered FINAL SALE and cannot be returned or exchanged:

  • All accessories

  • All shoes

  • All discounted merchandise

  • All sale and clearance items

Please review your selections carefully before completing your purchase.

Holiday Return Policy

We understand that holiday shopping often means purchasing gifts in advance.

For purchases made from Black Friday through Christmas Day, eligible merchandise may be returned through January 15 of the following year.

All standard return eligibility requirements and final-sale exclusions still apply.

How to Start a Return

If you need to return an eligible item, please contact our customer service team for return instructions.

Email: ellory@scarletroadlbk.com
Phone: (806) 741-1870

Please include your name, order number or purchase receipt, and the item you wish to return.

Our team will be happy to assist you with the next steps.

Important: Returned merchandise must be received within the applicable return period. Contacting us about a return does not extend the return deadline.

Questions? We're Here to Help!

At Scarlet Road Boutique, providing a wonderful shopping experience is important to us.

If you have questions about sizing, returns, store credit, or an existing purchase, please don't hesitate to reach out.

Scarlet Road Boutique
2422 Broadway Street, Suite B
Lubbock, TX 79401

Email: ellory@scarletroadlbk.com
Phone: (806) 741-1870

Thank you for shopping with Scarlet Road Boutique. We appreciate your support and look forward to helping you discover your next favorite look!